Why Paintless Dent Repair?

Paintless Dent Repair (PDR) is an industry recognized repair process that involves the removal of hail dents or other types of damage from a vehicle’s exterior surface panels without disturbing the finish.

HOW DOES IT WORK?

In most cases, this procedure involves the use of specialized tools to apply pressure to the backside of the panel to remove surface imperfections. Damage may also be repaired by bonding a “tab” or other device to the exterior of the panel and pulling the dent from the topside. By using either of these techniques, the technician is able to restore panel appearance, thus eliminating the need for refinishing the panel’s surface area.

WHEN CAN IT BE USED?

The PDR process is often used to repair hail damage or other similar dents that occur when an outer panel strikes (or is struck by) an object that has not compromised the finish of the panel. Since the outer finish of the panel has not been disturbed, it eliminates steps in the refinishing process and may allow for more timely repairs.

The ability to repair vehicles using PDR requires that the technician be able to access the backside of a dent.

WHO PERFORMS PAINTLESS DENT REPAIR?

PDR services are offered by a number of local and national companies that provide technical training and support to associated technicians. National companies may not have a local presence, but they often send “response teams” to areas where a large number of hail claims have been reported. These teams may work out of temporary locations, performing repairs until PDR services are no longer needed.

We believe it is to your benefit to have repairs completed by companies and repair facilities that have agreed to and follow the HailBids.com Paintless Dent Repair Agreement. If you have not selected a repairer and would like to receive multiple bids from local PDR technicians, Go to “Bid Request” now and you can start receiving bids in as little as a few minutes!

INSURANCE CLAIMS

The insurance claims process can be time consuming and complicated. At HailBids.com, we want to make this process seamless and easy for you. Before you get started, we want to answer some specific questions that will help you use our system to get the best result.

Filing My Claim

If you have hail damage from a recent storm, you should contact your insurance carrier’s claims office. Be prepared to provide the date and time in which the damage from the storm occurred. At the time of your initial call, you will receive a claim number. You will want to write this number down and store it somewhere safe for memory. This number will be how your insurance carrier will track your claim. Typically within a few days you will be assigned an adjuster who will contact you regarding a time and date for a hail damage inspection. The inspection will generally occur with a week or two of filing the claim.

Meeting The Adjuster

You will generally meet with your adjuster for your inspection as part of their service offering. The damage to your car will be evaluated to determine the costs of repair. They will go over each individual panel to determine if it can be repaired with paintless dent repair or conventional body shop methods. The estimate will indicate the cost to repair each individual panel and conclude with a total cost of repairs. YOU CAN HAVE YOUR ADJUSTER TO E-MAIL YOU THE ESTIMATE AND PICTURES.This estimate can be downloaded to our site (or simply take and download your own pictures of damage and estimate) so that prospective HailBids.com PDR Pros can review the evaluation and provide you with THEIR own estimate for repairs.

What Does My Insurance Paperwork Contain?

Your insurance paperwork is typically referred to as your Adjusters Estimate or Loss Estimate. This paperwork contains both an itemized list of work approved to be performed, and the cost or budget to perform the work. This initial budget and list of items may or may not be adequate to perform the job properly. It is best reviewed by a professional PDR contractor that specializes in insurance claims. Hailbids makes it easy for you to upload your insurance paperwork to assist our PDR Pros understand the job requirements and budget allowance so they can better assist you. Our PDR Pros can provide accurate online estimates and proposals based on the approved repairs provided by your adjuster. Many times, these repair costs can be completed for less than the insurance estimate. YOU GET TO KEEP THE MONEY DIFFERENCE !

HELPFUL TIPS FOR REQUESTING A BID

To get the best possible pictures of your hail damage automobile for review, here are some helpful easy tips:

Take Photos That Can Clearly Show The Hail Damage

Consider your car by its individual panels. It is best to take a picture of each panel that has damage (as well as ONE full shot for your listing). If your hail damaged vehicle is being estimated outside in the sun, try to take a picture from an angle with some sort of reflection on the surface (clouds, trees or building). In order to see dents the best, the car should be in the shade or inside. A proper reflection is also helpful to see all the hail dents.

See the example pictures below:

Keeping Your Personal Information Private: Uploading Your Insurance Claim

There may be some personal information on your insurance estimate you may or may not feel comfortable with showing. For your protection, there are very simple tips to not disclose ANYTHING you don’t want to; things like policy number or any personal info on the estimate SHOULD BE cropped out of the picture, covered up with another piece of paper, or blacked out. We just need the body of the estimate showing EACH panel to be repaired.

It is important to show the actual estimate and the numbers involved so that a more accurate “Bid to Repair” can be received. Your car has AREADY been seen in person by a trained professional, and their opinion as to the repair costs per panel and if the individual panels ARE repairable with PDR, is all information that will be used and evaluated by a HailBids.com PDR Pro to help SAVE YOU MORE MONEY!

Here is an example of what an uploaded Insurance Bid should look like:

Our Guarantee

Nothing is more important than making sure our customers are treated with professionalism. It is stressful to see your car damaged and not know where to turn. That is where we can help. Your “Bid Request” will go to only the best PDR techs in YOUR LOCAL AREA. They are rated by our customers and you can be assured of a professional experience by quality PDR techs.

You can review individual profile/feedback BEFORE you choose a repair provider. Hail damage varies dramatically from car to car, town to town, etc. therefore, it is difficult to guarantee what can and cannot be done, and WE ARE NOT guaranteeing your entire car can be repaired with PDR.

We can guarantee to do our best to satisfy you. If a particular panel cannot be repaired to your satisfaction with PDR, we guarantee that that particular panel will be discounted to a fair value that makes you happy. (THAT PARTICULAR PANEL ONLY…NOT THE WHOLE CAR OR OTHER PANELS). We stand behind all of our work, but there may be “one hail hit” that prevents a car from being entirely repaired with PDR. Our HailBids.com PDR Pros will go over the specifics when the car is seen for repairs and discuss areas that may not be covered under this “panel repair guarantee” and request a signed disclosure. We have a solid “panel repair guarantee” unless pre-discussed and documented by the repair provider and signed by you…our customer. Your satisfaction is our number one goal…we realize you have done much of the work putting us together (by submitting all the necessary dent information) so we will do our best to make it as easy as possible from here.

This is our pledge to you and every HailBids.com PDR Pro agrees to go above and beyond the typical experience you may have had in the past or fear in the present. Your satisfaction IS OUR #1 GOAL!

The HailBids Promise is to ensure your satisfaction with our PDR Pros. So in the unlikely event that the provider doesn’t meet your expectations, they will “make it right” to the best of their ability or reduce the cost accordingly on “THAT PANEL”. Your happiness IS their future satisfaction rating, so rest assured that they will go above and beyond your expectations to make you happy.

In order for our guarantee to be valid, you will need to abide by our Terms of Service and provide photos and an explanation about what occurred. In addition, you may be required to provide us contracts and agreements detailing the scope of the job and the dollar amount charged for the services in question. This way we can ensure this job was originated through HailBids pertains to one of our repair providers. The ultimate responsibility rest with the consumer and the repair provider and HailBids.com assumes NO LIABILITY for repairs or occurrences. WE ARE A DIRECTORY SERVICE ONLY.

We trust you will be fair and honest with us and not abuse our policy. We advise you read our Terms of Service carefully and comply with our policies and procedures.