Frequently Asked Questions

VEHICLE OWNER FAQS

A: Click on any of the orange buttons on the home page that say “GET BIDS NOW” or the link in the menu that says “REQUEST A BID”. Fill out the form, upload photos of your car, upload your insurance quote (if you have it), or complete the “Self-Estimate” information and then finish up by filling in your personal account information and your bid request will be automatically created and sent out to all of the PDR Pros in your area! You should start receiving bids within a few hours!

How much information do I need to provide?

A: The more information you provide and the more accurate information you provide…the BETTER and MORE ACCURATE the bid will be. It is difficult to see damage from photos alone, so the other information you provide (“Self Estimate or Insurance Estimate”) is helpful to complete the necessary information required to make an accurate “Bid To Repair”.

How many bids can I get?

A: As many as five. The first 5 HailBids.com PDR Pros in your serviceable area to reply will be available for you to review and pick a winner. If you do not receive any (or less than 5) bids it may be due to the lack of serviceable HailBids.com technicians currently available in your area.

Can I edit my bid after submission? What if I need to add some information I forgot?

A: No problem. Click on the link at the top of the page that says “MY BIDS”, find your bid (usually it’s your car year, make and model), and then click on EDIT. Enter the new details, change any existing ones and click UPDATE.

How do I select a winner?

A: Just click on the green link that says “SELECT” under “My Bids” in your profile area. This will alert the PDR Pros that you have selected their bid.

What does PDR Pros stand for? How do I know they are available to repair my car?

A: Paintless Dent Repair Pros. Our HailBids.com Pros are available immediately IN YOUR AREA to fix your car. They may have a profile listing them from another state…but if they bid, they ARE IN YOUR AREA to fix the car in a timely manner. Many HailBids.com PDR Pros are in such demand, they travel the United States repairing hail damage for many large accounts.

PDR TECHNICIAN FAQS

How do I signup to bid on projects?

A: Click on any of the links that say “PDR SIGNUP”. Fill in your company information, pay the membership fee and you are ready to bid on the projects in your state.

How does the yearly membership work?

A: You select a state that you want to receive leads from. For example, let’s say you select the state of Oklahoma so now every bid request that comes in from Oklahoma, you are notified of and you can now bid on.

How do I bid on projects outside of the state I chose when I signed up for my membership?

A: You can go to your profile page and click on Manage Subscriptions. Click on the link that says “Purchase Additional Subscription” and select the state you would like to purchase bid request leads. Once you are finished making the purchase you will be able to bid on the projects in that state also.

How do I know when there are new bids?

A: Whenever a new bid comes into the website that is in the state(s) in your membership, you will receive an email notification alerting you with the basic details of the project.

How do I get paid for the jobs?

A: Once a client has selected you as the winner of their bid, you will need to make payment arrangements with the client. There are NO hidden costs or percentage dues…the deal is ALL yours.

Have A Question Not Listed Here?

Our Guarantee

Nothing is more important than making sure our customers are treated with professionalism. It is stressful to see your car damaged and not know where to turn. That is where we can help. Your “Bid Request” will go to only the best PDR techs in YOUR LOCAL AREA. They are rated by our customers and you can be assured of a professional experience by quality PDR techs.

You can review individual profile/feedback BEFORE you choose a repair provider. Hail damage varies dramatically from car to car, town to town, etc. therefore, it is difficult to guarantee what can and cannot be done, and WE ARE NOT guaranteeing your entire car can be repaired with PDR.

We can guarantee to do our best to satisfy you. If a particular panel cannot be repaired to your satisfaction with PDR, we guarantee that that particular panel will be discounted to a fair value that makes you happy. (THAT PARTICULAR PANEL ONLY…NOT THE WHOLE CAR OR OTHER PANELS). We stand behind all of our work, but there may be “one hail hit” that prevents a car from being entirely repaired with PDR. Our HailBids.com PDR Pros will go over the specifics when the car is seen for repairs and discuss areas that may not be covered under this “panel repair guarantee” and request a signed disclosure. We have a solid “panel repair guarantee” unless pre-discussed and documented by the repair provider and signed by you…our customer. Your satisfaction is our number one goal…we realize you have done much of the work putting us together (by submitting all the necessary dent information) so we will do our best to make it as easy as possible from here.

This is our pledge to you and every HailBids.com PDR Pro agrees to go above and beyond the typical experience you may have had in the past or fear in the present. Your satisfaction IS OUR #1 GOAL!

The HailBids Promise is to ensure your satisfaction with our PDR Pros. So in the unlikely event that the provider doesn’t meet your expectations, they will “make it right” to the best of their ability or reduce the cost accordingly on “THAT PANEL”. Your happiness IS their future satisfaction rating, so rest assured that they will go above and beyond your expectations to make you happy.

In order for our guarantee to be valid, you will need to abide by our Terms of Service and provide photos and an explanation about what occurred. In addition, you may be required to provide us contracts and agreements detailing the scope of the job and the dollar amount charged for the services in question. This way we can ensure this job was originated through HailBids pertains to one of our repair providers. The ultimate responsibility rest with the consumer and the repair provider and HailBids.com assumes NO LIABILITY for repairs or occurrences. WE ARE A DIRECTORY SERVICE ONLY.

We trust you will be fair and honest with us and not abuse our policy. We advise you read our Terms of Service carefully and comply with our policies and procedures.